Customer Support Information

RMA Policy
Ultra Products that are received in non-working order within 30 calendar days of invoice date shall be deemed Defective on Arrival (DOA) and should be returned to the place of purchase. Click here to read our Limited End User Warranty Agreement (PDF) for your additional reference.

After 30 days, Ultra Products will provide advance replacement on any component other than memory that are found to be defective if they are within their respective warranty period. An invoice/receipt will be required as a proof of purchase as well as a major credit card for advance replacement. Customers will be invoiced in full for a replacement product. When the defective parts are returned within 30 working days of this invoice, a full credit will be applied back to this credit card.

All returns must be accompanied by a Return Merchandise Authorization (RMA) number. To obtain this number, please contact our technical support department. After an RMA number is obtained, please write this number on three sides of the shipping box and ship the product. Please retain return tracking information for your reference.

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