Our Satisfaction Guarantee and Return Policy
Your satisfaction is our goal. Every product we sell is backed by the manufacturer's warranty, plus is covered for most products by UltraProducts.com's Satisfaction Guarantee.
If a product you purchase fails to meet your needs, please review the information below and return it to us within 30 days of receipt, and we will be pleased to arrange an exchange or refund.
Please note that desktop and laptop computers, tablets, televisions, projectors, digital cameras, camcorders and GPS devices may be returned within 14 days of the original purchase date. Returns must be in a “new” resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging. Returns may also be subject to a 15% restocking fee.
Because of the nature of technology products and services provided by UltraProducts.com team members, the following items are non-returnable:
- Delivery, installation, diagnostic and repair work, and other labor.
- Gift cards and pre-paid cards.
- Batteries, ink and other consumable items.
- Items that are damaged or abused, missing any accessories, missing the UPC, or serial/identification numbers or are not in the original packaging.
- Subscription services have their own, individual cancelation policy which varies by service. Please consult the individual provider.
- Software, video games, DVD's, and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase.
- Cell phones have limited, defective exchange privilege only. Please click here for policy details.
Cell Phone Return Policy
Technical support and returns for defective Cell Phones is provided by the Manufacturer for a period of 90 days from purchase date.
Cell Phones cannot be returned for refund. Defective product will be repaired or replaced. The phones will be tested and inspected thoroughly for damage and missing items. Any defective returns that do not meet the following guidelines will be refused and returned back to you.
- All defective returned cell phones must include the original box with matching identification, IMEI and Serial numbers. The IMEI and Serial numbers on the phone MUST match the numbers on the phone we shipped to you.
- Returns will not be accepted on phones that have broken screen, tampered software, broken bezel, broken charger ports, have been opened, have been charged with improper accessories or voltage, or phones that have water damage. Be aware that there are test indicators in the phone that substantiate that the handset has been wet.
Refunds for orders purchased with a major credit card, on open account or with PayPal, will be issued to the original payment method.
Refunds for orders purchased with a UltraProducts.com gift card will be returned to that gift card or a new gift card may be issued.
Refunds for orders purchased with a third party gift card will be returned to that gift card If you no longer have the gift card, please contact the issuing bank and ask them to reissue the card or transfer funds to a new card. Alternatively a TigerDirect Gift card may be issued.
Bundles, Coupons, and Special Offers:
Bundled items, including free items, buy 1 get 1 offers, gift card offers, etc. must all be returned
together and meet the standard return policy in order to be refunded or exchanged.
If a coupon, discount, or special offer was part of the original order, the amount will be deducted from
the refund amount.
Non-qualified and non-conforming returns are not included in UltraProducts.com return policy and, if returned, may be refused by our returns department.
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 5 business days from the time your product is received.
- Products must be in the original manufacturers packaging, and shipped securely.
- Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
- Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (UltraProducts.com maintains serial number tracking).
- Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
- Products so labeled with a security seal, must have the seal intact and not tampered with.
Return Authorization Number
Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our Return policy, you may request a Return Authorization Number (RA) within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking fee. Click here to request a Return Authorization Number (RA).
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. UltraProducts.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, UltraProducts.com may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and may be returned to you or be subject to a 15% restocking fee.